Track Order

Track Your Order

We know how exciting it is to wait for your new gold mirror bathroom product, and we want to keep you updated on its journey. If you’ve placed an order with Ionva, you can easily track its progress right here.

1. How to Track Your Order
Once your order has been shipped, you’ll receive an email with your order confirmation and a tracking number. This tracking number allows you to monitor the status of your shipment.

  • Step 1: Find the tracking number in your shipping confirmation email.
  • Step 2: Visit the website of the relevant shipping carrier (based on the carrier used for your order).
  • Step 3: Enter your tracking number on the carrier’s tracking page to see your order’s current status.

2. Track via Common Shipping Carriers
Here are links to tracking pages for some of the carriers we use:

3. Where Can I Find My Tracking Number?
Your tracking number will be sent to the email address you provided during checkout once your order has been dispatched. Please allow up to 24 hours after receiving the shipping confirmation email for tracking information to appear in the carrier’s system.

4. What If I Can’t Find My Tracking Number?
If you haven't received your shipping confirmation email or can't locate your tracking number, please contact us at support@ionva.shop. Our customer support team will be happy to assist you in tracking down your order.

5. Order Status Information
When you track your order, you’ll see different statuses that show where your package is in the delivery process, such as:

  • In Transit: Your order is on its way to your delivery address.
  • Out for Delivery: Your package is scheduled to arrive today.
  • Delivered: Your order has been successfully delivered to the provided address.
  • Returned: If there is an issue with delivery (such as an incorrect address), the package may be returned to us.

6. What If My Order is Delayed or Lost?
We understand that delays can happen, and we’re here to help. If your order hasn’t arrived within the expected delivery time, or if your tracking information shows no updates, please reach out to our customer support team at support@ionva.shop. We will investigate the situation with the carrier and ensure your order reaches you as quickly as possible.

7. Need Further Assistance?
If you need help tracking your order or have any concerns, don’t hesitate to contact us. We’re happy to assist you!

  • Email: support@ionva.shop
  • Phone: +44 7950415259
  • Address: 1 Ursula St, London SW11 3DW, United Kingdom

Thank you for shopping with Ionva! We hope you enjoy your new gold mirror bathroom product, and we are here to assist you every step of the way.